Yes, check our online store. Most items here are ready to ship, with discounted shipping.
Everybody's tastes, sizes and applications are slightly different so will can build custom to satisfy that need. If one repeat customer has a product that they want us to keep on hand we will carry that in inventory or add it to our online store as a stock item.
It depends on the complexity of your order. Before we send samples we like to discuss your project to be sure that you are requesting the best fit for your job. If it is going to be a custom order we want to bid and design the project before samples to be sure that we are on the same page for budget reasons. We can send out large sample boxes for you to experiment with finishes and textures. Sometimes we even have scale replicas of doors that can be sent. There may be charges to build or ship samples. Sometimes the cost can be a credit towards a future order.
If you are ordering something like our feature wall paneling from our online store, there is an option to order a sample right in the product listing. We will send as much variety as possible to represent the range of possibilities that the wood could vary by. Be sure to supply a shipping address that works with priority mail and UPS ground.
If ordering paneling from out online store, then the pricing shown is only for the specifications listed with that product. Generally these blends are very random in color ratios and sizes. The blends are always random and the ratio for example of brown to grey or long to short materials can change slightly from batch to batch, and it may not match the pictures shown exactly. We intentionally keep the batches and blends randomly mixed and sorted so that it varies.
As a general rule of thumb it is not cost effective for a customer to ask us to modify these blends for special sorting of certain sizes or colors. Our pricing structure on the online store reflects greater volume at the time that we manufacture the product and customizing small batches is very costly.
If you want specific colors or sizes often times it is cheaper to just order extra of our normal stock product. We do not take our stock paneling boxes apart and sort to send out special requests for specific size of planks or square footage increments different than our standard box size.
If you are doing a large enough custom order with certain requirements we will specifically price that for you.
The following applies to custom orders--- The customer sends in an email inquiry with as much information as possible about their project.
We reply with a ballpark price if there is enough information to do a quote.
If the price is in the customer’s budget, then we will move forward with providing some samples and drawings for the project.
We generally ship small wood samples and cross sections to a customer upon request with a deposit. We hesitate to send out to much, though, until the customer has spoken with us and we both understand the project well. If the customer would like larger samples, we can send out scaled down replicas of the door with a small deposit.
We provide a final estimate for the whole job. This price is fixed except for shipping charges (except for quotes where shipping is a fixed in the cost of the job). If the customer makes changes to the order they may be charged for the changes proportional to the amount of time and materials used by us to accommodate this change. At this time we can quote lead times again, but schedules are never firm until the order is confirmed with a deposit.
If everybody agrees on the specifics, then the customer should make the deposit to hold their place in production. Included with the deposit should be signed copies of the estimate, our warranty/ contract, and shop drawings.
Upon receipt of the deposit we will start production and hold spot in schedule.
Upon completion we will email the customer pictures to show proof of completion along with the final shipping prices in the invoice for the balance due.
Upon all funds cleared we can ship your order to you.
We require a deposit to start the order and payment in full prior to shipping. Emailed proof with tracking that the deposit check is in the mail is satisfactory to hold firm delivery date and reserve place in line.
We do accept Visa, MasterCard but must charge an additional 3% to cover processing fees (payments made in our online store by credit card are not charged a processing fee). Most of our orders are fairly large and the processing fee is just too much. Our preferred method of payment that is free to you is an E-check. In your invoice will be a link for you to enter your information through a secure service offered by Intuit. You can also send in written check. Please consider that the USPS standard mail is slow to deliver if you are sending in a written check and you may want to upgrade delivery class to speedier service. For your piece of mind and planning, we recommend you send your checks with signature confirmation and tracking.
Usually orders placed in our online store are shipped in three days or less. If you are ordering flooring or a large quantity of any other item be sure to call first to verify inventory and what the lead time might be. We try to update lead times for online store items here: Customer Service
Most of the time online store items are shipped by UPS ground on the same day the customer places the order. We try to get you your product ASAP. Sometimes due to freight logistics orders do not get picked up as planned by the freight company or follow the published transit times. Our published lead time is that we will ship in stock items within three days of your order plus normal transit time, and we will notify you if anything is different.
For custom orders, we rank all our orders according to when the deposits were received. We are a custom shop so most products will have a lead time; the sooner you can plan ahead to place your order the easier it is on us to meet your schedule. Generally a whole house full of doors takes a minimum of one month to produce. We have never missed a promised deadline, and we take your schedule very seriously. If it is a rush to receive the product, it is crucial to order ASAP. Good communication is also key if you are in a rush to receive your order. Note the above answers for payment terms. Our lead times change daily based on other order confirmations, too.
It is also helpful to start the bid and design process early. We can work with the architect and homeowner to get the very best value out of our product. Most of our upgrades are very affordable compared with the rest of the industry. It is also nice to have our free advice to draw the plans correctly before it is more difficult to adjust doors sizes and so forth after construction has started.
As a value-added service, we have worked with many customers (free of charge) early in the planning process to ensure the door package (i.e. sizes, materials etc) make the most sense from a design and economic standpoint. In many situations we have been able to save the customer significant money with our suggestions.
We do not ship your order until full payment has been received.
Primarily we ship via LTL freight/ enclosed van. What this means is that a big truck will deliver your doors in a crate. As an option they can deliver with a lift gate, meaning they will set it on the street. Usually items that are larger than 8' can not fit on a lift gate. This means that it is nice to have dock or forklift to unload the delivery truck. If this isn't an option, you will need to make arrangements with us before shipping. You need to be prepared to unpack the crate and move heavy doors by hand or have a forklift to unload and move the crate. Of course this varies depending on the size of your order.
We build a reinforced wood box for each shipment. Your order is tightly and carefully packaged in this wood crate. You will unscrew this box to access the contents when you receive it. Most single door orders, though, are shipped in a heavy duty cardboard box.
Track hardware and small paneling orders usually ship UPS Ground.
If you have specific requirements to receive your shipment be sure to discuss prior to placing your order.
Shipping costs are much more affordable than most people think. 90% of our business is out of state. It is cheaper for us to ship across the country than to a neighboring town two hours away.
Included in the overall cost of the order, shipping is a very minor component. All custom orders may have shipping cost broken out in a separate line item. All orders placed for merchandise in our online store have shipping calculated in the online cart. Use a commercial address on checkout to get the lowest rate or nearly free shipping.
Freight lines have routes all over the country. Less diesel is often burned with an established carrier going long distances than a dedicated short trip; that is why we mentioned above the freight cost sometimes cheaper over long distances than in neighboring towns.
We always try to source our materials locally if available. It saves us costs, and gives us more control over the product. Usually we have enough raw material inventory in our storage yard to complete all but the most specialized of orders.
It is very difficult to find a comparable quality door as ours made entirely from recycled content. We build a solid wood engineered door, not a composite, entirely from recycled content. Specialty products such as ours often need to be sourced from greater distances.
We find that it is best for the customer to cut their own track during install if it is a length different than what we offer in our online store. We stock in one foot increments track from 5' to 15'. Generally we recommend purchasing the track at twice the width of the door, and always refer to our installation instructions for further tips. Sometimes a track can be adapted to work by moving the end stops or changing the spacing from the edge of the door for the hangers. If the track still needs to be cut it can easily be done at install with a hacksaw or reciprocating saw.
Here are some reasons why we have learned not to cut the track to length before sending it out to the customer: our tracks are laser cut before the powder coat process so all cut tracks will have a raw exposed end. Once it is cut, that is final. If the customer measures or calculates wrong, it may be short. We have a no refund or return policy. Having the installer cut the track gives them more options; it gives you more flexibility having the extra length to work with. Most of the time, a longer track can be made to work without cutting it. Sometimes a specific right or left end should be cut. Finally, our charge to make cuts is not a good value because of our higher rates.
If the customer has a large order for multiple tracks with odd sizes, has the time and budget for a custom build process, then feel free to contact us for a quote to build a one of a kind barn door hardware or extra long flat track hardware kit.
As mentioned throughout our website, we are a custom shop and are able to work with each individual customer to meet there needs. In many situations we have done cabinet doors, trim, flooring or tables from the matching reclaimed material.
No, we have a no returns, no exchanges, no refund policy. Be sure to carefully read all instructions and specifications prior to placing an order. If you have any questions or uncertainty ask first. Do not assume that any details are different than the final specifications on the final invoice or product descriptions; any exceptions to these should be clearly stated in writing.
((Length in Inches) x (Width in Inches)) ÷ 144 = Area in Square Feet
(Area in Square Feet) x (1 + Waste Factor %) = Total Square Feet to Order
Note there are a number of variables to determine waste factor or the overage that are unique to the type of product you are installing. Also scenarios particular to your technique, tastes, preferences, size, and patterns of install can change the yield of the product significantly. For a more in depth explanation you should click and read this article to be aware of some things to consider when calculating how much material to order.
Check your junk mail. Order confirmations are emailed immediately on completion of checkout. Tracking automatically gets sent on every order to the email address you provided on checkout. Our system can not print a label without including the email address. Usually tracking information comes from UPS as the sender. If you do not have either it is likely that you entered your email address incorrectly. In stock online store items are packaged within three days of checkout, and transit time with UPS ground is usually within a week additional time.
Sorry no. All items we sell cannot be returned or refunded. By the time shipping and handling is covered both directions and restocking there usually is such a minimal amount left that it is not a viable option for the customer. It is better for the customer to make sure to read all the installation instructions and watch the videos we have prior to placing the order. This is why we provide extra information, drawings and specifications ahead of time; the product exactly matches the description.
All of the individual and separate parts to the Reclaimed Lumber Products barn door hardware track kits are listed here https://www.shopreclaimedlumber.com/product/replacement-parts
